Polityka Prywatności

Last updated: 21/07/2025

1. Introduction

GOLDEN COAST TRAVEL LTD, trading as Clickyourguide (www.clickyourguide.com), respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.

2. Data Controller

Rejestracja Ochrony Danych

Golden Coast Travel Ltd jest zarejestrowana w Biurze Komisarza ds. Informacji Wielkiej Brytanii (ICO) w celu ochrony danych.
Nasz numer referencyjny do rejestracji ochrony danych to ZC057541.

Jesteśmy zarejestrowani zgodnie z Ustawą o Ochronie Danych z 2018 roku oraz Ogólnym Rozporządzeniem o Ochronie Danych Brytyjskich (UK RODO). Nasza rejestracja potwierdza, że jesteśmy upoważnieni do przetwarzania danych osobowych oraz zobowiązujemy się do legalnego, sprawiedliwego i przejrzystego zarządzania danymi osobowymi.

Szczegóły rejestracji:

• Kontroler danych: Golden Coast Travel Ltd

• Numer rejestracyjny ICO: ZC057541

The data controller responsible for your personal information is:

GOLDEN COAST TRAVEL LTD
86–90 Paul Street, London, EC2A 4NE, United Kingdom
Email: support@clickyourguide.com

3. Data We Collect

• Identity Data: name, surname, nationality, passport/ID details (when required for bookings).
• Contact Data: email address, phone number, billing address.
• Payment Data: transaction details (payments are processed by secure third-party providers; we do not store full credit card numbers).
• Booking Data: reservations, preferences, tour details.
• Technical Data: IP address, browser type, device information, cookies.

4. How We Use Your Data

• To process and manage your bookings.
• To provide customer support and respond to inquiries.
• To communicate important updates about your reservations.
• To comply with legal obligations (e.g., tax, accounting, AML requirements).
• To improve our website and services.
• For marketing purposes (only with your explicit consent).

5. Legal Basis for Processing (GDPR & KVKK)

We process personal data on the following legal grounds:

• Performance of a contract (e.g., processing your booking).
• Legal obligations (e.g., accounting, regulatory compliance).
• Legitimate interests (e.g., improving services, fraud prevention).
• Consent (e.g., newsletters, marketing communications).

6. Sharing Your Data

We may share your data with:

• Service Providers (tour operators, yacht owners, activity providers) to complete your booking.
• Payment processors and banks to handle secure payments.
• Legal authorities when required by law.
• IT and hosting providers that support our website.

We do not sell your personal data to third parties.

7. International Data Transfers

As a UK-based company operating globally, your data may be transferred to countries outside the UK/EU, including Turkey.

Where applicable, we ensure appropriate safeguards (e.g., Standard Contractual Clauses, lawful transfer mechanisms under GDPR/KVKK).

8. Data Retention

• For booking records: minimum 6 years (tax/legal obligations).
• For marketing data: until you withdraw consent.
• For technical/cookie data: in line with our Cookie Policy.

9. Your Rights (GDPR & KVKK)

• Right to access and obtain a copy.
• Right to rectification of incorrect data.
• Right to erasure (“right to be forgotten”).
• Right to restrict processing.
• Right to object to processing (including marketing).
• Right to data portability.
• Right to lodge a complaint with a Data Protection Authority.

10. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.

11. Cookies

Clickyourguide wykorzystuje pliki cookie i podobne technologie, aby poprawić doświadczenie użytkownika, analizować ruch i personalizować treści. Szczegóły znajdziesz w naszej Polityce Plików Cookie.

12. Updates to this Policy

Możemy od czasu do czasu aktualizować tę Politykę Prywatności. Wszelkie zmiany będą publikowane na naszej stronie internetowej wraz z datą aktualizacji.

13. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us at:

• Email: support@clickyourguide.com
• Company: GOLDEN COAST TRAVEL LTD
• Address: 86–90 Paul Street, London, EC2A 4NE, United Kingdom