Privacy Policy
Last updated: 21/07/2025
1. Introduction
GOLDEN COAST TRAVEL LTD, trading as Clickyourguide (www.clickyourguide.com), respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.
2. Data Controller
The data controller responsible for your personal information is:
GOLDEN COAST TRAVEL LTD
86–90 Paul Street, London, EC2A 4NE, United Kingdom
Email: support@clickyourguide.com
3. Data We Collect
- Identity Data: name, surname, nationality, passport/ID details (when required for bookings).
- Contact Data: email address, phone number, billing address.
- Payment Data: transaction details (payments are processed by secure third-party providers; we do not store full credit card numbers).
- Booking Data: reservations, preferences, tour details.
- Technical Data: IP address, browser type, device information, cookies.
4. How We Use Your Data
- To process and manage your bookings.
- To provide customer support and respond to inquiries.
- To communicate important updates about your reservations.
- To comply with legal obligations (e.g., tax, accounting, AML requirements).
- To improve our website and services.
- For marketing purposes (only with your explicit consent).
5. Legal Basis for Processing (GDPR & KVKK)
We process personal data on the following legal grounds:
- Performance of a contract (e.g., processing your booking).
- Legal obligations (e.g., accounting, regulatory compliance).
- Legitimate interests (e.g., improving services, fraud prevention).
- Consent (e.g., newsletters, marketing communications).
6. Sharing Your Data
We may share your data with:
- Service Providers (tour operators, yacht owners, activity providers) to complete your booking.
- Payment processors and banks to handle secure payments.
- Legal authorities when required by law.
- IT and hosting providers that support our website.
We do not sell your personal data to third parties.
7. International Data Transfers
As a UK-based company operating globally, your data may be transferred to countries outside the UK/EU, including Turkey.
Where applicable, we ensure appropriate safeguards (e.g., Standard Contractual Clauses, lawful transfer mechanisms under GDPR/KVKK).
8. Data Retention
- For booking records: minimum 6 years (tax/legal obligations).
- For marketing data: until you withdraw consent.
- For technical/cookie data: in line with our Cookie Policy.
9. Your Rights (GDPR & KVKK)
- Right to access and obtain a copy.
- Right to rectification of incorrect data.
- Right to erasure (“right to be forgotten”).
- Right to restrict processing.
- Right to object to processing (including marketing).
- Right to data portability.
- Right to lodge a complaint with a Data Protection Authority.
10. Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.
11. Cookies
Clickyourguide uses cookies and similar technologies to enhance user experience, analyze traffic, and personalize content. For details, see our Cookie Policy.
12. Updates to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.
13. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us at:
- Email: support@clickyourguide.com
- Company: GOLDEN COAST TRAVEL LTD
- Address: 86–90 Paul Street, London, EC2A 4NE, United Kingdom
